Service Agreement
The NDIS and this Service Agreement
This Service Agreement is made for the purpose of providing supports under the client's NDIS plan.
A copy of the client's NDIS Plan is attached to this Service Agreement. The parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:
- Support the independence and social and economic participation of people with disability.
- Enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.
Schedule of Supports
Provider agrees to provide the client with Disability Support Services. The supports and their prices are set out in the attached in this document. All prices are GST inclusive (if applicable) and include the cost of providing the supports. Additional expenses (i.e., things that are not included as part of a client's NDIS supports) are the responsibility of the client / client's representative and are not included in the cost of the supports.
Provider Responsibilities
Provider agrees to:
- Review the provision of supports at least annually with the client or their representative.
- Once agreed, provide supports that meet the client's needs.
- Communicate openly and honestly in a timely manner.
- Treat the client with courtesy and respect.
- Consult the client on decisions about how supports are provided.
- Give the client information about managing any complaints or disagreements and details of the provider's cancellation policy.
- Listen to the client's feedback and resolve problems quickly.
- Aim to give the client 48 hours' notice if there needs to be a change to a scheduled appointment to provide supports.
- Give the client the required notice prior to ending this Service Agreement (see "Ending this Service Agreement" below for more information).
- Protect the client's privacy and confidential information.
- Provide supports in a manner consistent with all relevant laws, including the NDIS Act 2013 and Rules, and the Australian Consumer Law.
- Keep accurate records on the supports provided to the client.
- Issue invoices and statements of the supports delivered to the client or their representative at their request as per the NDIA Terms of Business as requested.
Responsibilities of the Client / Client Representative
The client/client representative agrees to:
- Inform provider about how they wish the supports to be delivered to meet the client's needs.
- Treat provider with courtesy and respect.
- Talk to provider if the client or their representative has any concerns about the supports being provided.
- Give provider the required 48 hours' notice if the client cannot attend a scheduled appointment.
- Give provider the required notice if the client needs to end this Service Agreement (see 'Ending this Service Agreement' below for more information).
- Let provider know immediately if the client's NDIS plan is suspended or replaced by a new NDIS plan, or if the client stops being a participant in the NDIS.
Payments
Provider will seek payment for their provision of supports after the supports have been delivered.
Changes to this Service Agreement
If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed, and dated by the parties.
Ending this Service Agreement
Should either party wish to end this Service Agreement, they must give 28 days' notice in writing. If either party seriously breaches this Service Agreement, the requirement of notice will be waived.
Feedback, Complaints, and Disputes
If the client wishes to give the provider feedback or is not happy with the provision of supports and wishes to make a complaint, the Client / Representative can contact the provider directly on the contact details provided.
If the client is not satisfied or does not want to communicate with the other party, they can make a complaint to the NDIS Commission. Complaints to the NDIS Commission can be lodged:
- Online at https://www.ndiscommission.gov.au; or
- By phone: 1800 035 544
Contact Details
The client can be contacted on:
Schedule of Supports
I/we agree to pay for Disability Support Services provided by the provider through claiming against the National Disability Insurance Scheme (NDIS) service plan. Working with the NDIS, we have been allocated funding for Disability Support Services for the service year from from date to date
Start Date: Not provided
Scope of Supports
Provider agrees to provide the following supports:
- Transportation and support to appointments and any activities as scheduled.
- Relevant communication with other health professionals as required.
- All prices will be adjusted according to the NDIS price guide.
| Item Number | Service | Support Duration/Travel Distance | Fee |
|---|
Provider reserves the right to not provide service or to cancel any future appointments if there are insufficient funds in the client's plan or if the plan expires. Any service fees not covered by the NDIS will be the responsibility of the client or client representative.
Agreement Signatures
The parties understand and agree to the terms and conditions of this Service Agreement.